May 2011

(Re-post from the “Eye Tracking the User Experience” Blog.  Aga is currently writing Eye Tracking the User Experience, A Practical Guide, to be published by Rosenfeld Media in 2013.) To keep up with the developments in research and technology, I have a Google Alert set up for "eye tracking" …

This article is re-posted from User Centric’s blog. How to improve patient satisfaction and billing efficiency with a little user research It’s an all too familiar situation: a month after your routine check-up, you receive a medical statement from your physician’s practice. As you’re looking …