Phil McCann

phil.mccann@gfk.com

My blog posts

Mobilizing change in the retail space

January 3, 2013

Why are mobile operators failing to deliver quality customer service in their stores? Anyone who has watched the UK version of TV series ‘The Apprentice’ could be forgiven for mistaking the British high street as an assortment of heavy-handed selling and aggressive bargaining. In reality, …

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