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Eye Tracking Bing vs. Google: A Second Look

January 27, 2011

This article is re-posted from User Centric’s blog. Last year saw significant changes in the war between Microsoft’s Bing search engine and Google.  Bing struck first when it began powering Yahoo!’s searches, thus accounting for nearly 25% of searches in the United States. Google then …

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6 Things To Do Now in Contact Centers

November 11, 2010

This article is re-posted from User Centric’s blog. Having spent a lot of time observing people interact with software in contact centers, we have watched them do “back flips” and “pretzel moves” to accomplish what should be straightforward tasks.  During an average phone call, agents must …

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Storyboarding the Modern Boardroom Meeting

September 24, 2010

This article is re-posted from User Centric’s blog.   Coming from a background in media production, one of my most cherished design communication tools is the storyboard. Most commonly associated with laying out a rough sketch of a film, animation, or television show, storyboards shouldn’t be …

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