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Patient Value Driving Change

January 7, 2012

Developed countries have been struggling for some time with increasing twofold cost pressure on their health care systems. On one side, procedure volumes are rising because of the greater medical needs of the aging; on the other side, unit values have increased with the cost of improved medical …

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Patient Insights – Opportunities in a New World

December 14, 2011

The need to understand patients The world is getting smaller. There are major advances every day, especially in technology and communication. Particularly over the last 10 years, information that was hard to obtain is now freely available over the Internet and can be accessed through various …

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De-Coding the Medical Bill

May 12, 2011

This article is re-posted from User Centric’s blog. How to improve patient satisfaction and billing efficiency with a little user research It’s an all too familiar situation: a month after your routine check-up, you receive a medical statement from your physician’s practice. As you’re looking …

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