User Experience

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Keeping Bias at Bay During User Research

June 14, 2012

This article is re-posted from User Centric’s blog. Having been in the moderator’s seat as well as having witnessed many different and equally good moderation styles, I have come to understand that consistency is paramount when conducting an unbiased interview.  As UX professionals, we …

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Exceptional Reporting Using Exception Reports

June 4, 2012

This article is re-posted from User Centric’s blog. Optimizing how people view and consume data is not new to the field of UX design.  Effective methods to enhance the consumption of complex data include the use of a wide range of data visualizations.  There is plenty of literature on …

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Service Design: The Evolution of User Experience

May 17, 2012

This article is re-posted from User Centric’s blog. User experience as a field continues to evolve and mature. One way in which that evolution has manifested itself is to look at things at a more macroscopic level. For instance, imagine experiences you may have had with a cable TV or telecom …

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Three Ways to Stay Lean and Avoid the UX Bubble

May 2, 2012

This article is re-posted from User Centric’s blog. The challenges presented by the global economic recession have served to motivate those of us in the field of User Experience to find more inventive approaches as an industry. Morgan McKeagney, Managing Director of iQ Content (Ireland), …

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Reading Non-Verbal Communication in UX Research

April 11, 2012

This article is re-posted from User Centric’s blog. I recently sat in on a presentation about gestures which made me think about the way in which we communicate with others around us. How do we actually convey meaning to others, and how do we communicate with others when we feel we cannot …

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Transparo.de vs. Check24.de

February 1, 2012

This article is re-posted from SirValUse blog. With the beginning of autumn, the fight for insurance clients in the automotive sector has started again. Each year, on November 30, insurance clients in Germany have the opportunity to change their car insurance provider. This year, to help …

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